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Barclay Comms and Three scheme could unlock £18.5m savings for thousands of NI charities

Barclay Communications and Three Mobile UK have teamed up to support charities and social enterprises across Northern Ireland by offering cost-price mobile packages and direct financial donations.

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Bamboo Distribution rebrands as Bamboo Connect to reflect broader remit

Bamboo Distribution has rebranded as *Bamboo Connect* to better reflect its expanded service offering and international growth. The company, known for providing insurance-related logistics and lifecycle management for mobile and electronic devices, says the new name aligns with its evolution into a technology-led, end-to-end fulfilment partner. “Sustainability remains central to our model. We’re continuing to

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Virgin Media O2 sets up specialist team for difficult customer care issues as part of service overhaul

Virgin Media O2 has launched a dedicated UK-based customer service team to handle its complex support cases (file pic). This follows Ofcom’s investigation into the hijgh level of customer complainst about Virgin Media O2 customer care and which last month announced a plan to double its investment in customer service. The company increased the number

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Samsung co-CEO Han Jong-Hee death leaves semi-conductor chief alone in top role.

Samsung Electronics Co-Chief Executive Officer Han Jong-Hee has died at the age of 63 due to a heart attack while receiving hospital treatment, the company has announced. This leaves Jun Young-Hyun, the semiconductor chief executive who was appointed co-CEO just last week, as the sole CEO of Samsung Electronics. Han,was instrumental in elevating Samsung’s television

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Ofcom proposes new licensing framework for satellite direct-to-device services

Regulator outlines three potential authorisation routes as Vodafone and AST SpaceMobile lead UK charge in satellite-to-smartphone connectivity Ofcom has launched a consultation on proposals to authorise the use of mobile spectrum bands for satellite Direct-to-Device (D2D) services — a move that could transform mobile connectivity in rural and remote areas of the UK. Says Ofcom:

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Vodafone’s VOXI Mobile youth-focused network reaches a million subscribers

Vodafone’s Gen Z focussed MVNO VOXI Mobile has reached a million subscribers.. Launched in 2017 as a sub-brand of Vodafone, VOXI was designed to appeal specifically to younger users with a flexible, contract-free model and unlimited access to Instagram, TikTok, WhatsApp, Snapchat and YouTube — without eating into data allowances. “Reaching one million customers is

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Three UK boosts scam protection with Bitdefender partnership

Three UK has launched a £1 a month subscription-based service, called ‘Three Device Security’ offering enhanced protection against scams, fraud, malware and phishing attacks across both Android and iOS devices. The technology is from cyber security company Bitdefender and the launch comes as Three UK reveals it blocked nearly seven million scam messages** in the

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Virgin Media O2 to offer free 4G phones and discounted upgrades to Durham residents ahead of 3G switch-off

Virgin Media O2 is offering free 4G phones and discounted upgrades to people in the Durham area whose 3G devices will no longer receive service from April 2. To minimise disruption, the company is offering free 4G-ready devices to vulnerable customers and discounted upgrades to others in the area who still rely on 3G technology.

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EE expands standalone 5G to more than 50 locations accessible to 28 million people.

EE is expanding its 5G standalone (5G SA) network to additional towns and cities across the UK as part of a major upgrade. The operator, which launched 5G SA in September 2024, aims to cover over 28 million people in 50 locations by the end of March 2025. The latest expansion includes towns such as

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Giacom to sell Grade A used devices to channel partners with iGo Life partnership

Unified communications provider Giacom is entering the secondary market in collaboration with iGo Life which supplies as-new smartphones to businesses., Through iGo Life, Giacom will offer its partners a premium range of Grade A refurbished smartphones available from the Giacom Cloud Marketplace. This platform connects suppliers and resellers, enabling them to purchase, process, and transact

Distributors - Staff Reporter

Householders are missing out on big bucks by discarding devices

People could be missing out on an average of £638 by failing to recycle old electronic devices, according to new research from Virgin Media O2. The findings, released ahead of Global Recycling Day on 18 March, estimage 92 million electronic devices— including smartphones, tablets, smartwatches, and gaming consoles—have been thrown out wtih household waste over

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Arrests made in £11.7 million mobile phone European VAT fraud

Five people have been arrested in connection with the European Public Prosecutor’s Office investigation into an £11.7 million VAT fraud involving the trade of second-hand mobile phones. The arrested individuals have been charged with tax fraud. If convicted, they face five to 10 years in prison. Authorities seized assets worth £2 million, including houses, cars,

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Rod Millar leaves Likewize to hand over to new CEO Ryan O’Hara

Likewize has named seasoned US executive Ryan O’Hara as its new CEO, taking over immediately from ex-Caudwell Group luminary Rod Millar, who has led the company since 2019. O’Hara has extensive leadership experience across technology, media, and consumer services, having held senior positions at News Corp, Madison Square Garden, and media and technology company Gemstar-TV

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Latest Features

Analysis – Why is 5G service in London so dire?

London and Brussels rank among the worst major European cities for 5G coverage writes Professor Mohamed-Slim Alouini, of King Abdullah University of Science and Technology (KAUST) . This is surprising given their international status, especially when compared with countries such as the United States, Sweden, Portugal, the Gulf States, China, and South Korea, which are

Analysis - Staff Reporter

Analysis: Apple’s encryption standoff with the UK Government leaves users exposed

Apple’s encryption standoff with the UK Government leaves users exposed writes Tom Gaffney, Director of Business Development and Embedded Security at F-Secure, Apple has made headlines in recent days after removing its most advanced data security tool for UK customers. The company’s decision to withdraw its Advanced Data Protection feature from the UK market marks

Analysis - Staff Reporter

Analysis: How AI is helping customer care teams spot vulnerability

Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

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Virgin Media O2 – more work to do in custmer services says chief executive Lutz Schüler

Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high

Analysis - Staff Reporter

February 17, 2025

Advanced Device Locking: gamechanger in combating phone theft

Around 196,000 people had their phones stolen between April 2022 and March 2023. and this is only a fraction of the true figure writes Dion Price, CEO of device-locking technology company Trustonic. Mobile “snatch thefts” have become endemic on UK streets, particularly in London, which accounted for 74 per cent of reported incidents in the

Analysis - Staff Reporter

January 28, 2025

Telecoms Security Act Compliance: Challenges for Service Providers

By Islam Rashad UK telecom providers are undergoing a transformative digital revolution. The rollout of 5G, fibre broadband networks, and IoT, coupled with the introduction of AI, is driving innovation, improving operational efficiency, and enhancing customer experiences. These advancements are reshaping telecom operators into Digital Service Providers positioning them as essential enablers of the UK’s

Analysis - Staff Reporter

November 25, 2024

Apple’s adoption of RCS will be a game changer for digital communication

Apple adoption of RCS (Rich Communications Services), will transform the way people and businesses communicate writes Robert Gerstmann, co-founder, of messaging and voice services company Sinch. Apple’s adoption of RCS is undoubtedly a significant milestone for digital communication. With interactive and secure messaging, RCS enhances customer experience and trust. Brands will be able to engage

Analysis - Staff Reporter

ANALYSIS – the next Government needs to tighten up on e-waste disposal

Drastic action needs to be taken to encourage businesses to repair devices rather than replacing them to help boost the UK economy writes Adam Whitehouse founder of TMT First, the Staffordshire provider of technology lifecycle services. Whoever is in power needs to encourage people to get devices repaired – they need to make it easier

Analysis - Staff Reporter