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ANALYSIS : One app to rule them all. Telcos’ chance to end subscription churn
As digital services multiply, users are feeling overwhelmed by rising costs and fragmented offerings, writes Hamish White, CEO and founder of SaaS soutions provider Mobilise.  Telcos already possess the foundations for superapp success. Their existing mobile apps provide a natural starting point for layering on new services that engage rather than exhaust consumers. As competition
Analysis - Staff Reporter
August 20, 2025
ANALYSIS: Private 5G network deployment set to soar says SNS Telecom report
Private 5G networks are moving rapidly from industrial trial runs to mainstream corporate infrastructure, with standalone deployments now set to outpace legacy systems, according to global market intelligence firm SNS Telecom & IT. Private 5G mobile networks are now being embraced by global brands including Airbus, Ford, Hyundai, Jaguar Land Rover, John Deere, LG, Tesla,
Analysis - Staff Reporter
August 13, 2025
ANALYSIS: How fake clicks and traffic are devaluing operator ad campaigns
Mobile operators are investing heavily in digital campaigns but this has led to a rise in ad fraud writes TrafficGuard Chief Marketing Officer Chad Kinlay. 
Analysis - Staff Reporter
July 18, 2025
Verizon, Nokia and Thames Freeport partner on huge private 5G rollout at UK logistics hubs
Verizon Business is partnering with Thames Freeport and Nokia to deploy private 5G networks across several key industrial and logistics sites along the River Thames Estuary, including DP World London Gateway, Port of Tilbury, and Ford Dagenham.
Secondary Market - Staff Reporter
June 25, 2025
Mass market interest in travel eSIM is growing despite low awareness.
Nearly half of consumers surveyed in the USA and UK expressed interest in using a travel eSIM, despite limited adoption, according to Belgium telco Proximus Global. 
Analysis - Staff Reporter
June 19, 2025
Analysis: Beyond the Interface: What WWDC 2025 reveals about Apple’s direction
Apple’s Worldwide Developers Conference (WWDC) 2025 presented a strategic direction with three overarching themes reports IDC VP Devices EMEA  Francisco Jeronimo from Cupertino  (main pic). There is a comprehensive design overhaul across all its platforms, the introduction of a new OS naming convention, and continued development of Apple Intelligence. This year’s event was not about disruptive
Analysis - Staff Reporter
June 9, 2025
Analysis – Skype to eSIMs: one door closes but another opens to Global Connectivity
Skype officially retired a month ago— a quiet ending to what was once the loudest voice in international calling.
Analysis - Staff Reporter
June 5, 2025
Fighting Back: How the GSMA is tackling the global mobile theft epidemic
The mobile ecosystem is being severely affected by widespread device theft, prompting the GSMA to produce a White Paper on the extent of the problem. Mobile News asked Head of Services, Product Development & Growth Jason Smith to explain what the organisation is doing to help networks around the world combat handset crime.
Analysis - Staff Reporter
May 27, 2025
Gender gap continues in use of mobile internet in sub-Sahara and South Asia countries, says GSMA Report
Women are 14 per cent less likely than men to use mobile internet, and the rate of mobile internet adoption among women is slowing, according to a new report from the GSMA,  The gender gap report analyses data from 15 low- and middle-income countries (LMICs), comparing women’s mobile access and usage with that of men.
Analysis - Staff Reporter
May 14, 2025
ANALYSIS: eSIMs in laptops: why hasn’t this no-brainer taken off yet?
Despite the rapid adoption of eSIM in smartphones, laptops have yet to catch up. Hamish White, CEO of telecom software provider Mobilise, explains why laptop makers, app developers, and mobile providers are missing a golden opportunity and how smart integration could unlock massive new value.
Analysis - Staff Reporter
April 26, 2025
Analysis: Why the Three brand is likely to meet the same UK fate as the T-Mobile and Orange brands
How can the Vodafone, Three, SMARTY, VOXI, and TalkMobile brands all coexist in harmony? The truth is—they can’t. Duplication will have to go, and some brands won’t make it predicts Graystone Strategy founder and MVNO expert JamesGray
Analysis - Staff Reporter
April 23, 2025
Analysis – eSIM is transforming enterprise mobility and IoT at scale
Once seen as a niche feature for digital nomads and international travellers, eSIM suddenly become a mainstream standard writes Jacques Bonifay, CEO and co-founder of Transatel and a pioneer of an early pioneer of eSIM technology In September 2022, Apple changed the game by launching the first eSIM-only iPhone in the U.S. But the groundwork
Analysis - Staff Reporter
April 17, 2025
Trump tariffs poised to disrupt global secondary market as inevitable price rises feed through
This week’s Trump Adminstration bombshell of substantial global tariffs has sent ripples through various sectors of the global economy, with the secondary market for used and refurbished mobile phones standing among the most affected. Industry analysts warn that these tariffs could lead to increased costs for refurbishers, significant supply chain disruptions, and shifts in consumer
Analysis - Staff Reporter
April 4, 2025
Analysis – Why is 5G service in London so dire?
London and Brussels rank among the worst major European cities for 5G coverage writes Professor Mohamed-Slim Alouini, of King Abdullah University of Science and Technology (KAUST) . This is surprising given their international status, especially when compared with countries such as the United States, Sweden, Portugal, the Gulf States, China, and South Korea, which are
Analysis - Staff Reporter
March 27, 2025
Analysis: Apple’s encryption standoff with the UK Government leaves users exposed
Apple’s encryption standoff with the UK Government leaves users exposed writes Tom Gaffney, Director of Business Development and Embedded Security at F-Secure, Apple has made headlines in recent days after removing its most advanced data security tool for UK customers. The company’s decision to withdraw its Advanced Data Protection  feature from the UK market marks
Analysis - Staff Reporter
March 19, 2025
Analysis: How AI is helping customer care teams spot vulnerability
Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as
Analysis - Staff Reporter
March 10, 2025
Virgin Media O2 – more work to do in custmer services says chief executive Lutz Schüler
Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high
Analysis - Staff Reporter
February 17, 2025
Advanced Device Locking: gamechanger in combating phone theft
Around 196,000 people had their phones stolen between April 2022 and March 2023. and  this is only a fraction of the true figure writes Dion Price, CEO of device-locking technology company Trustonic. Mobile “snatch thefts” have become endemic on UK streets, particularly in London, which accounted for 74 per cent of reported incidents in the
Analysis - Staff Reporter
January 28, 2025
Telecoms Security Act Compliance: Challenges for Service Providers 
By Islam Rashad UK telecom providers are undergoing a transformative digital revolution. The rollout of 5G, fibre broadband networks, and IoT, coupled with the introduction of AI, is driving innovation, improving operational efficiency, and enhancing customer experiences. These advancements are reshaping telecom operators into Digital Service Providers positioning them as essential enablers of the UK’s
Analysis - Staff Reporter
November 25, 2024
Apple’s adoption of RCS will be a game changer for digital communication
Apple adoption of RCS (Rich Communications Services), will transform the way people and businesses communicate writes Robert Gerstmann,  co-founder, of messaging and voice services company Sinch. Apple’s adoption of RCS is undoubtedly a significant milestone for digital communication. With interactive and secure messaging, RCS enhances customer experience and trust. Brands will be able to engage
Analysis - Staff Reporter
August 7, 2024
ANALYSIS – the next Government needs to tighten up on e-waste disposal
Drastic action needs to be taken to encourage businesses to repair devices rather than replacing them to help boost the UK economy writes Adam Whitehouse founder of TMT First, the Staffordshire provider of technology lifecycle services. Whoever is in power needs to encourage people to get devices repaired – they need to make it easier
Analysis - Staff Reporter
July 1, 2024
ANALYSIS: Apple’s new AI era will disrupt our lives
This year’s WWDC is one of the most significant Apple events in recent years writes IDC vice president for data and analytics Francisco Jeronimo.  With smartphone, tablet and PC sales slowing down due to high adoption rates and offering just incremental improvements from the previous version of devices, Apple needs to reignite consumers excitement to
Other - Staff Reporter
June 11, 2024
OPINION: how AI can bring the vision of intelligent, self-healing networks closer to reality
Advancements in A  and Machine Learning are bringing the future of intelligent, self-healing networks closer to reality writes Justin Day, CEO and founder of network connectivity supplier Cloud Gateway. Imagine a network that can identify problems on its own and fix them, without human intervention. The idea of a network that can generate insights and
Features - Staff Reporter
May 28, 2024
Opinion: Stop the Smartphone Swindle says Virgin Media O2 COO Rob Orr
Stop the Smartphone Swindle: One year of calling for a fairer deal for consumers Rob Orr, Chief Operations Officer, Virgin Media O2 One year ago, we launched the ‘Stop the Smartphone Swindle’ campaign to demand fairer mobile contracts for consumers. We exposed how millions of people across the country are paying for phones they already
Features - Staff Reporter
May 9, 2024
Tech Protection and Trade-In: Routes to Reducing E-Waste Reduction
Holding onto a mobile phone for an extra year can reduce the carbon footprint of manufacturing a replacement by 24kg Co2 per person writes Gavin Miller, CEO, of Asurion Europe Consumers increasingly prioritise sustainability when buying or replacing products. A 2023 consumer survey revealed rising adoption of behaviours like buying second-hand items, investing in longer-lasting
Analysis - Staff Reporter
April 8, 2024
Reshaping the telecom landscape with eSIMS
The rapid evolution of smartphones and IoT devices has transformed the way users access information and data, writes Craig Palmer, CEO of billing and CRM platform VAS-X. Smartphones have become digital assistants. And, as demand surges for continuous connectivity, operators must seek innovative solutions to elevate user experience, differentiate their offerings, reduce costs, and tap
Analysis - Staff Reporter
January 17, 2024
Device-to-device 5G and broadband satcomms services poised for growth in 2024 – analysis
Next year will see many more device-to-device satcoms services says Peter Kibutu,Advanced Technology Lead at 5G satellite consultancy TTP There will be further partnerships between terrestrial network providers, which own most of the desirable spectrum and have access to a large subscriber base, and non-terrestrial providers. These joint ventures will tackle rural and remote black
Analysis - Staff Reporter
December 20, 2023
Why Standalone 5G and ‘5G In A Box’ will take off next year
5G Stand Alone upgrades will result in a significant shift away from legacy 4G network architectures next year writes Jack Waland, Technical Programme Manager of The Scotland 5G Centre 2023 has been a pivotal year for investment in 5G networks, both public and private. The market has continued to expand globally, moving beyond mobile broadband
Analysis - Staff Reporter
December 19, 2023
Why used phone sales boom on Black Friday and Cyber Monday
Black Friday or Cyber Monday weekend is the UK’s favorite time to buy refurbished devices, according The Big Phone Store’s Managing Director, Steven Athwal, managing director of refurbushed phone retailer The Big Phone Store. The Big Phone Store, the trading ame for Euro Communications Distribution extracted data sourced from Google Trends. To find this data,
Analysis - Staff Reporter
November 22, 2023
UKTIN’s mission to align telecoms to be a catalyst for innovation
The telecoms industry provides the basic infrastructure on which we build our digital lives writes Nick Johnson, Head of the UK Telecoms Initiative Network. Continuously developing this infrastructure is critical to further unlocking opportunities for economic and societal benefit. It will also ensure the UK is well positioned to lead global scientific and technological advancement,
Analysis - Staff Reporter
November 7, 2023
Unleashing Pan-European IoT Connectivity and Standards
A pan-European IoT network that ensures seamless cross-border connectivity will soon be a reality writes Patrick Griffin, Chief Product Officer of EU Sigfox operator Heliot Europe
Analysis - Staff Reporter
October 23, 2023
eSIMS can turn many business into a mobile services provider says Mobilise boss
How has eSIM changed consumer behaviour? The long-term impact of eSIM on consumers is yet to be seen, but the emerging changes have already begun writes Hamish White, founder and CEO of eSIM pioneer Mobilise As the technology continues to evolve, we can expect the capabilities and definitions of mobile providers to change in line
Analysis - Staff Reporter
October 18, 2023
Mobile coverage and cashless payments need not be at odds with each other
Cashless payment systems are unfit for purpose without a reliable mobile phone signal writes Stuart Waine of Spry Fox Networks 
Features - Staff Reporter
September 20, 2023
How 5GNC will pave the way for a revamp of communications services 
The rollout of 5G and a related set of communication capabilities, known as 5G New Calling (5GNC), could open up new revenue streams for mobile operators writes Henry Calvert, head of networks at the GSMA.
Analysis - Staff Reporter
September 19, 2023
Apple could sell more than 150 million iPhone 15 units in a year says IDC
Apple is expected to sell over 150 million units of its new iPhone 15 lineup within the first 12 months of release, according to research firm IDC.
Analysis - Staff Reporter
September 12, 2023
Finding mobile appiness in a world where consumers prefer brands which offer their own mobile apps.
It’s more important than ever that brands can develop new mobile apps quickly and cost-effectively writes Perry Krug , Head of Developer Experience at Couchbase 
Features - Staff Reporter
August 8, 2023
Why Teleco’s should care about the EU’ recommendations into the use of surveillance spyware
The European Parliament has adopted the final report of the PEGA Committee of Inquiry which included eight recommendations on telecom networks to address the growing threat of unauthorised intrusions and surveillance campaigns wrtes Rowland Corr, VP of Government relations at international telecoms security firm, Enea The move is a much-needed broadening of scope recognising a wider
Analysis - Staff Reporter
July 25, 2023
Gareth Turpin – “important for consumers to have clear and transparent information about roaming”
Worrying about whether you can afford to use a phone while away is ‘bonkers’ writes Virgin Media O2 COO Gareth Turpin A year and a half ago Virgin Media O2 proudly became the odd one out by not following the other major mobile networks in reintroducing EU roaming fees All O2 and Virgin Mobile customers
Analysis - Staff Reporter
July 21, 2023
Speakers Corner – Telco Mergers: How to Keep Customers Happy and Drive ROI
Successfully bringing together Vodafone and Three customer records and packages will be key for ensuring that billing and services continue as normal for customers says Harry Dougall, CFO and founding partner at Sagacity The Vodafone-Three deal is the latest in a long line of telco Mergers and Acquisitions  including the high-profile Virgin-O2 merger which happened
Analysis - Staff Reporter
July 18, 2023
Why the road to 400Gbps is not as straight as you would expect
Due to the incompatibility , anyone looking to USE 400Gbps will need to consider replacing their transceivers. One of the biggest hurdles for the UK’s step towards digital transformation is the upgrade of its digital infrastructure says Rob Pocock, Technical Director, of cyber security consultants Red Helix Last year, the UK government published its digital
Analysis - Staff Reporter
July 13, 2023
iPhone dominates global market for used devices says CCS Insight
Apple’s iPhone 12 is the world’s most popular second-hand phone according to research by CCS Insight which found mobile device sales in the circular economy channels reached $13.3 billion, In the first quarter of 2023,
Analysis - Staff Reporter
July 13, 2023
Why cellular connectivity is crucial to the success of the analogue switch off
The analogue switch off will have a huge impact on non-voice applications says Nextivity VP strategic accounts Colin Abrey.  As telephone networks are being overhauled the world over, the analogue era in the U.K. is coming to an end in December 2025.
Analysis - Staff Reporter
July 11, 2023
What could the Vodafone Three merger mean for the UK telecoms market?
Vodafone and Three’s deal will create the biggest single mobile network. Hamish White, CEO of telecoms provider Mobilise explains how the merger could affect the UK’s mobile market. While the merger seems to be beneficial, it’s far from approved yet. And it’s a process that could take as long as 18 months, with approval from
Analysis - Staff Reporter
July 2, 2023
Vodafone and Three deal ‘poised on a knife edge’ – analyst
Vodafone and Three have agreed their marriage. But they still require regulatory approval and there is already precedent for the authorities rejecting such massive consolidation.
Analysis - Staff Reporter
June 14, 2023
US court dismisses Ericsson shareholders’ bid to hold directors responsible for share price drop in wake of ISIS bribes scandal
Ericsson shareholders have failed in their bid to sue Ericsson’s CEO and board members over the scandal of its payment of bribes to ISIS terrorists in 2019 which caused its stock to drop by a third. The U.S. District Court for the Eastern District of New York has dismissed the securities litigation brought by certain
Analysis - Staff Reporter
May 25, 2023
How satellites and eSIMS can help close the digital divide in least-developed countries
Around a 64 per cent of people in the world’s least developed countries (LDC) are still offline in least developed countries writes Hamish White, CEO of SaaS solutions provider Mobilise This equates to 720 million people , or 27 per cent of the global offline population, even though the these countries population makes up just 14
Analysis - Staff Reporter
May 16, 2023
Samsung leads 6G research and development says uSwitch
Samsung spent $2.24 billion on 6G research and development in 2021
Analysis - Staff Reporter
May 10, 2023
Virgin and O2 top Ofcom most-complained-about mobile operator list
BT Mobile, Virgin Mobile and O2 were the most complained-about mobile operators according to Ofcom’s latest report about telecoms and pay-TV providers A Virgin Media O2 spokesperson said:“Our number one priority is serving our customers. We’re investing in every area of our business to create an excellent customer experience, with complaints down across the board
Analysis - Staff Reporter
April 27, 2023
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