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Virgin Media O2 – more work to do in custmer services says chief executive Lutz Schüler
Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high
Analysis - Staff Reporter
February 17, 2025
Advanced Device Locking: gamechanger in combating phone theft
Around 196,000 people had their phones stolen between April 2022 and March 2023. and  this is only a fraction of the true figure writes Dion Price, CEO of device-locking technology company Trustonic. Mobile “snatch thefts” have become endemic on UK streets, particularly in London, which accounted for 74 per cent of reported incidents in the
Analysis - Staff Reporter
January 28, 2025
Telecoms Security Act Compliance: Challenges for Service Providers 
By Islam Rashad UK telecom providers are undergoing a transformative digital revolution. The rollout of 5G, fibre broadband networks, and IoT, coupled with the introduction of AI, is driving innovation, improving operational efficiency, and enhancing customer experiences. These advancements are reshaping telecom operators into Digital Service Providers positioning them as essential enablers of the UK’s
Analysis - Staff Reporter
November 25, 2024
Apple’s adoption of RCS will be a game changer for digital communication
Apple adoption of RCS (Rich Communications Services), will transform the way people and businesses communicate writes Robert Gerstmann,  co-founder, of messaging and voice services company Sinch. Apple’s adoption of RCS is undoubtedly a significant milestone for digital communication. With interactive and secure messaging, RCS enhances customer experience and trust. Brands will be able to engage
Analysis - Staff Reporter
August 7, 2024
ANALYSIS – the next Government needs to tighten up on e-waste disposal
Drastic action needs to be taken to encourage businesses to repair devices rather than replacing them to help boost the UK economy writes Adam Whitehouse founder of TMT First, the Staffordshire provider of technology lifecycle services. Whoever is in power needs to encourage people to get devices repaired – they need to make it easier
Analysis - Staff Reporter
July 1, 2024
ANALYSIS: Apple’s new AI era will disrupt our lives
This year’s WWDC is one of the most significant Apple events in recent years writes IDC vice president for data and analytics Francisco Jeronimo.  With smartphone, tablet and PC sales slowing down due to high adoption rates and offering just incremental improvements from the previous version of devices, Apple needs to reignite consumers excitement to
Other - Staff Reporter
June 11, 2024
OPINION: how AI can bring the vision of intelligent, self-healing networks closer to reality
Advancements in A  and Machine Learning are bringing the future of intelligent, self-healing networks closer to reality writes Justin Day, CEO and founder of network connectivity supplier Cloud Gateway. Imagine a network that can identify problems on its own and fix them, without human intervention. The idea of a network that can generate insights and
Features - Staff Reporter
May 28, 2024
Opinion: Stop the Smartphone Swindle says Virgin Media O2 COO Rob Orr
Stop the Smartphone Swindle: One year of calling for a fairer deal for consumers Rob Orr, Chief Operations Officer, Virgin Media O2 One year ago, we launched the ‘Stop the Smartphone Swindle’ campaign to demand fairer mobile contracts for consumers. We exposed how millions of people across the country are paying for phones they already
Features - Staff Reporter
May 9, 2024
Tech Protection and Trade-In: Routes to Reducing E-Waste Reduction
Holding onto a mobile phone for an extra year can reduce the carbon footprint of manufacturing a replacement by 24kg Co2 per person writes Gavin Miller, CEO, of Asurion Europe Consumers increasingly prioritise sustainability when buying or replacing products. A 2023 consumer survey revealed rising adoption of behaviours like buying second-hand items, investing in longer-lasting
Analysis - Staff Reporter
April 8, 2024
Reshaping the telecom landscape with eSIMS
The rapid evolution of smartphones and IoT devices has transformed the way users access information and data, writes Craig Palmer, CEO of billing and CRM platform VAS-X. Smartphones have become digital assistants. And, as demand surges for continuous connectivity, operators must seek innovative solutions to elevate user experience, differentiate their offerings, reduce costs, and tap
Analysis - Staff Reporter
January 17, 2024
Device-to-device 5G and broadband satcomms services poised for growth in 2024 – analysis
Next year will see many more device-to-device satcoms services says Peter Kibutu,Advanced Technology Lead at 5G satellite consultancy TTP There will be further partnerships between terrestrial network providers, which own most of the desirable spectrum and have access to a large subscriber base, and non-terrestrial providers. These joint ventures will tackle rural and remote black
Analysis - Staff Reporter
December 20, 2023
Why Standalone 5G and ‘5G In A Box’ will take off next year
5G Stand Alone upgrades will result in a significant shift away from legacy 4G network architectures next year writes Jack Waland, Technical Programme Manager of The Scotland 5G Centre 2023 has been a pivotal year for investment in 5G networks, both public and private. The market has continued to expand globally, moving beyond mobile broadband
Analysis - Staff Reporter
December 19, 2023
Why used phone sales boom on Black Friday and Cyber Monday
Black Friday or Cyber Monday weekend is the UK’s favorite time to buy refurbished devices, according The Big Phone Store’s Managing Director, Steven Athwal, managing director of refurbushed phone retailer The Big Phone Store. The Big Phone Store, the trading ame for Euro Communications Distribution extracted data sourced from Google Trends. To find this data,
Analysis - Staff Reporter
November 22, 2023
UKTIN’s mission to align telecoms to be a catalyst for innovation
The telecoms industry provides the basic infrastructure on which we build our digital lives writes Nick Johnson, Head of the UK Telecoms Initiative Network. Continuously developing this infrastructure is critical to further unlocking opportunities for economic and societal benefit. It will also ensure the UK is well positioned to lead global scientific and technological advancement,
Analysis - Staff Reporter
November 7, 2023
Unleashing Pan-European IoT Connectivity and Standards
A pan-European IoT network that ensures seamless cross-border connectivity will soon be a reality writes Patrick Griffin, Chief Product Officer of EU Sigfox operator Heliot Europe
Analysis - Staff Reporter
October 23, 2023
eSIMS can turn many business into a mobile services provider says Mobilise boss
How has eSIM changed consumer behaviour? The long-term impact of eSIM on consumers is yet to be seen, but the emerging changes have already begun writes Hamish White, founder and CEO of eSIM pioneer Mobilise As the technology continues to evolve, we can expect the capabilities and definitions of mobile providers to change in line
Analysis - Staff Reporter
October 18, 2023
Mobile coverage and cashless payments need not be at odds with each other
Cashless payment systems are unfit for purpose without a reliable mobile phone signal writes Stuart Waine of Spry Fox Networks 
Features - Staff Reporter
September 20, 2023
How 5GNC will pave the way for a revamp of communications services 
The rollout of 5G and a related set of communication capabilities, known as 5G New Calling (5GNC), could open up new revenue streams for mobile operators writes Henry Calvert, head of networks at the GSMA.
Analysis - Staff Reporter
September 19, 2023
Apple could sell more than 150 million iPhone 15 units in a year says IDC
Apple is expected to sell over 150 million units of its new iPhone 15 lineup within the first 12 months of release, according to research firm IDC.
Analysis - Staff Reporter
September 12, 2023
Finding mobile appiness in a world where consumers prefer brands which offer their own mobile apps.
It’s more important than ever that brands can develop new mobile apps quickly and cost-effectively writes Perry Krug , Head of Developer Experience at Couchbase 
Features - Staff Reporter
August 8, 2023
Why Teleco’s should care about the EU’ recommendations into the use of surveillance spyware
The European Parliament has adopted the final report of the PEGA Committee of Inquiry which included eight recommendations on telecom networks to address the growing threat of unauthorised intrusions and surveillance campaigns wrtes Rowland Corr, VP of Government relations at international telecoms security firm, Enea The move is a much-needed broadening of scope recognising a wider
Analysis - Staff Reporter
July 25, 2023
Gareth Turpin – “important for consumers to have clear and transparent information about roaming”
Worrying about whether you can afford to use a phone while away is ‘bonkers’ writes Virgin Media O2 COO Gareth Turpin A year and a half ago Virgin Media O2 proudly became the odd one out by not following the other major mobile networks in reintroducing EU roaming fees All O2 and Virgin Mobile customers
Analysis - Staff Reporter
July 21, 2023
Speakers Corner – Telco Mergers: How to Keep Customers Happy and Drive ROI
Successfully bringing together Vodafone and Three customer records and packages will be key for ensuring that billing and services continue as normal for customers says Harry Dougall, CFO and founding partner at Sagacity The Vodafone-Three deal is the latest in a long line of telco Mergers and Acquisitions  including the high-profile Virgin-O2 merger which happened
Analysis - Staff Reporter
July 18, 2023
Why the road to 400Gbps is not as straight as you would expect
Due to the incompatibility , anyone looking to USE 400Gbps will need to consider replacing their transceivers. One of the biggest hurdles for the UK’s step towards digital transformation is the upgrade of its digital infrastructure says Rob Pocock, Technical Director, of cyber security consultants Red Helix Last year, the UK government published its digital
Analysis - Staff Reporter
July 13, 2023
iPhone dominates global market for used devices says CCS Insight
Apple’s iPhone 12 is the world’s most popular second-hand phone according to research by CCS Insight which found mobile device sales in the circular economy channels reached $13.3 billion, In the first quarter of 2023,
Analysis - Staff Reporter
July 13, 2023
Why cellular connectivity is crucial to the success of the analogue switch off
The analogue switch off will have a huge impact on non-voice applications says Nextivity VP strategic accounts Colin Abrey.  As telephone networks are being overhauled the world over, the analogue era in the U.K. is coming to an end in December 2025.
Analysis - Staff Reporter
July 11, 2023
What could the Vodafone Three merger mean for the UK telecoms market?
Vodafone and Three’s deal will create the biggest single mobile network. Hamish White, CEO of telecoms provider Mobilise explains how the merger could affect the UK’s mobile market. While the merger seems to be beneficial, it’s far from approved yet. And it’s a process that could take as long as 18 months, with approval from
Analysis - Staff Reporter
July 2, 2023
Vodafone and Three deal ‘poised on a knife edge’ – analyst
Vodafone and Three have agreed their marriage. But they still require regulatory approval and there is already precedent for the authorities rejecting such massive consolidation.
Analysis - Staff Reporter
June 14, 2023
US court dismisses Ericsson shareholders’ bid to hold directors responsible for share price drop in wake of ISIS bribes scandal
Ericsson shareholders have failed in their bid to sue Ericsson’s CEO and board members over the scandal of its payment of bribes to ISIS terrorists in 2019 which caused its stock to drop by a third. The U.S. District Court for the Eastern District of New York has dismissed the securities litigation brought by certain
Analysis - Staff Reporter
May 25, 2023
How satellites and eSIMS can help close the digital divide in least-developed countries
Around a 64 per cent of people in the world’s least developed countries (LDC) are still offline in least developed countries writes Hamish White, CEO of SaaS solutions provider Mobilise This equates to 720 million people , or 27 per cent of the global offline population, even though the these countries population makes up just 14
Analysis - Staff Reporter
May 16, 2023
Samsung leads 6G research and development says uSwitch
Samsung spent $2.24 billion on 6G research and development in 2021
Analysis - Staff Reporter
May 10, 2023
Virgin and O2 top Ofcom most-complained-about mobile operator list
BT Mobile, Virgin Mobile and O2 were the most complained-about mobile operators according to Ofcom’s latest report about telecoms and pay-TV providers A Virgin Media O2 spokesperson said:“Our number one priority is serving our customers. We’re investing in every area of our business to create an excellent customer experience, with complaints down across the board
Analysis - Staff Reporter
April 27, 2023
The significant impact eSIMS could have on mobile networks
Other players might replace the operator’s role, taking ownership of the customer relationship says Lifecycle Software CEO Kelvin Chaffer
Features - Staff Reporter
April 5, 2023
Essex top of league table for for mobile phone robberies
Essex tops the list for the most robberies in East England with a 47 per cent increase in mobile phone theft during 2022 according to mobile and gadget insurance provider Pier Insurance Managed Services under its trading name loveit coverit, The company analysed data collected by the Essex Police. It revealed last year 597 mobile
Analysis - Staff Reporter
March 23, 2023
Worldwide sales of 330 million used mobile phones expected this year
Inflationary pressures will squeeze sales of mid-tier phones but sales of 5G flagship devices are expected to hold up
Analysis - Staff Reporter
March 23, 2023
Mixed doubles at the Mobile News Awards 2023
Top tier turnout for mobile industry’s biggest night out
Features - Staff Reporter
March 17, 2023
SIM-only deals now more popular than ever says CCS Insight
Cost-of-living crisis changes customer usage and buying habits
Analysis - Staff Reporter
February 7, 2023
How mobile operators can boost trade-in revenue
Network trade-ins need to be sold for the best margins Are mobile network operators picking up B2B auctions fast enough? Consumers are growing more hesitant to £1,000 every time the latest Apple or Samsung phone launches. In fact, 22 million phone users (nearly 35%) would buy a refurbished phone over a new one says Jess Morris,
Analysis - Staff Reporter
January 30, 2023
UK soon to overtake Norway as biggest generator of e-waste per head of population
UK could produce around 55,000 tonnes of e-waste garbage by 2030
Analysis - Staff Reporter
January 19, 2023
Retailers urged to improve in-store connectivity or lose sales
Why a great in-store mobie experience is essential
Analysis - Staff Reporter
January 18, 2023
Innovative approaches to connectivity challenges
Tom Bennett, Freshwave CTO, on how changed post-Covid working habits have also created changed connectivity requirements for companies/employers; as a result, a thriving specialist industry of providers is springing up, supplying the “last mile” work to ensure total coverage; and developing increasingly ingenious tech that is critically important for areas like the City of London.
Features - Mobile News
December 22, 2022
2023 Predictions: looking to the future in telecoms
The trends of 2022 are said to continue into the future- with the metaverse, standalone 5G and satellite connectivity to start becoming prominent in 2023
Features - Megan Robinson
December 21, 2022
Seamless mobile coverage is the lifeblood of modern retailing
Colin Abrey VP, Sales UK&I Channel and MEA of Nextivity explains why Wi-Fi only networks do not provide all the connectivity options needed to be compliant with the latest PSD2 regulations
Features - Mobile News
December 15, 2022
How to use on-hold marketing effectively
As businesses move to seasonal selling, Nigel Waddell, Director of Operations at Radius Connect, explains how on hold marketing is a must have for businesses seeking to improve efficiency and maximise touch points
Features - Mobile News
December 13, 2022
The cost of living bite: UK mobile providers risk a fall in customers as EU roaming costs rise
By Lyca Mobile Chairman, Allirajah Subaskaran As 2022 draws to a close, it marks two and a half years of financial struggle for many. A result of the pandemic, staff layoffs and the recent conflict in Ukraine, the cost of living crisis has well and truly bitten. Value for money has once again been thrown
Features - Mobile News
December 9, 2022
The importance of uninterrupted mobile coverage in hotels
Uninterrupted mobile coverage isn’t just a nice to have for hotel guests, it’s the underpinning enabler to the smooth running of digitised hotel services says Colin Abrey of Nextivity
Features - Mobile News
December 8, 2022
Adopting Enterprise Mobility Management in the new era of hybrid working
With work forces moving to a more hybrid pattern, Andrew Rowley, Partnerships Director at Radius Connect, explains how Enterprise Mobility Management maintains security for business
Features - Mobile News
November 22, 2022
Developing next generation broadband services, today
Jeanie York, Chief Technology Officer, Virgin Media O2, discusses the benefits of XGS-PON on its full fibre network and how it can help consumers and businesses in the future
Features - Mobile News
November 18, 2022
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