HTC’s latest offering, the One (M8), has understandably caught Mystery Caller’s eye. However, she’s a bargain hunter and wants to know if it is worth paying more for an improved One
6: Virgin
‘We currently don’t have any HTC phones at all,’ came the response I had been dreading
Manner – 3/5
Understanding – 4/5
Knowledge – 1/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 14/30
5: Orange
In other words, the CSA had made a recommendation based on no knowledge of the device
Manner – 4/5
Understanding – 2/5
Knowledge – 1/5
Helpfulness – 3/5
Clarity – 3/5
Overall – 2/5
Total – 15/30
=3: O2
I’m not sure Danny fully understands the difference between ultrapixels and megapixels
Manner – 4/5
Understanding – 3/5
Knowledge – 1/5
Helpfulness – 4/5
Clarity – 2/5
Overall – 3/5
Total – 17/30
=3: Three
I do think Phil should have backed-up his opinion with more details on specifications
Manner – 3/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 4/5
Clarity – 2/5
Overall – 3/5
Total – 17/30
2: T-Mobile
Tina went through both devices in turn, rather than comparing them side by side as I would have preferred
Manner – 5/5
Understanding – 3/5
Knowledge – 2/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 3/5
Total – 20/30
1: Vodafone
I chose not to point out that £5 per month over a 24-month contract amounts to £120 – hardly free
Manner – 5/5
Understanding – 4/5
Knowledge – 2/5
Helpfulness – 4/5
Clarity – 3/5
Overall – 3/5
Total – 21/30
Summary
The HTC One (M8) is an impressive device but one built on the success of the original One.
For this reason I wasn’t surprised that several CSAs told me I would be better off (literally) going for the year-old device, despite the One (M8) having a better front-facing camera and processor.
Orange lost points for recommending the One (M8) without knowing anything about it, and O2 and Three lost points because of a lack of detail.
T-Mobile’s CSA was more thorough, and didn’t try to push me towards the more expensive handset for the sake of it.
Vodafone gave me some original information which made for a well-informed recommendation.
Full article in Mobile News issue 562 (April 21, 2014).
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