Mystery Caller has decided to go all ‘multi-screen’ and is looking for a new smartphone and a tablet to fulfil his data needs. Can the operators offer a package too good to turn down?
5: EE
About halfway through the call he seemed to realise that there are other tablets on the market and offered the Sony Z2 as an alternative, citing the only difference as the operating system
Manner – 1/5
Understanding – 1/5
Knowledge – 2/5
Helpfulness – 1/5
Clarity – 3/5
Overall – 1/5
Total – 9/30
4: Vodafone
He suddenly started asking for my bank details for a credit check. Someone needs to slow down a little
Manner – 2/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 2/5
Clarity – 2/5
Overall – 2/5
Total – 14/30
3: O2
Claire was the only one who ran a post code check despite all of the advisers extolling the virtues of getting a 4G tablet
Manner – 2/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 2/5
Clarity – 4/5
Overall – 3/5
Total – 17/30
2: Virgin
I mentioned a tablet, which she brushed aside and went straight into questions about a phone
Manner – 4/5
Understanding – 3/5
Knowledge – 3/5
Helpfulness – 4/5
Clarity – 5/5
Overall – 4/5
Total – 23/30
1: Three
Keeley was polite, thorough and came up with the most suitable offer
Manner – 5/5
Understanding – 5/5
Knowledge – 5/5
Helpfulness – 5/5
Clarity – 5/5
Overall – 5/5
Total – 28/30
