Mystery Shopper regularly travels across the UK to do business. He needs mobile broadband with enough data to make Skype conference calls, email and download presentations. What will each network offer?
5: Three
Product range – 3/5
Product knowledge – 3/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 15/30
4: EE
Product range – 3/5
Product knowledge – 3/5
Airtime knowledge – 2/5
Questioning ability – 2/5
Sales ability – 3/5
Shop appearance – 4/5
Total – 17/30
3: O2
Product range – 4/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 3/5
Sales ability – 2/5
Shop appearance – 3/5
Total – 18/30
2: Virgin
Product range – 3/5
Product knowledge – 3/5
Airtime knowledge – 3/5
Questioning ability – 4/5
Sales ability – 3/5
Shop appearance – 3/5
Total – 19/30
1: Vodafone
Product range – 4/5
Product knowledge – 5/5
Airtime knowledge – 4/5
Questioning ability – 5/5
Sales ability – 4/5
Shop appearance – 3/5
Total – 25/30
Summary
Before 3G and 4G, accessing the internet on a mobile device was excruciatingly slow.
But recent devices with this faster connectivity have made internet browsing much faster. We wanted a mobile broadband package that would allow us to Skype conference and email on the go, but Imi from Three didn’t seem that bothered about giving us a good deal.
Both Andrew and Adnan from EE and O2 gave decent pitches with a reasonable amount of knowledge.
Despite not being up to scratch with Virgin products, Tex from Virgin showed consideration for my own needs.
Nazma from Vodafone takes the crown this time for showing a keen interest in what I was looking for and not being a pushy salesperson.
Full article in Mobile News issue 595 (August 17, 2015)