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Decision to join repair firm a ‘no-brainer’ for new hire Anthony Wallett
WeFix has appointed Carphone Warehouse veteran Anthony Wallett as its new head of operations.
Wallett, who started the role on June 1, spent nearly 15 years at Carphone Warehouse and then Dixons Carphone before making the move to the Samsung-authorised ‘we come to you’ repair company, which won Best Service and Repair at this year’s Mobile News Awards. He reports directly to founder and chief operating officer Oliver Murphy.
He joined Carphone Warehouse in 2006 as a repair technician, a role he held until 2010, when he joined the technical support and development team, helping to implement repair processes for new brands such as HTC.
In 2015 he became an in-store services field executive for the Geek Squad brand, before his most recent Carphone role as divisional technical operations manager at Carphone’s Newark repair centre in 2017. He was then approached for the role at WeFix this year by Murphy and WeFix CEO Aaron Brown.
“I’ve been very fond of WeFix’s rise,” said Wallett. “It’s been phenomenal. It’s the optimum customer journey, really. With the structure they’ve got in place, it was a no-brainer for me to step across and join.”
“In the current climate this business is only going to grow,” he added. “We don’t yet know what retail will look like when we come out of lockdown so we are in a really good position to add to the business.”
His appointment is WeFix’s first major hire since Brightstar acquired a majority stake in the company. Brightstar intends to increase WeFix’s UK fleet from 73 to 150 mobile workshops by the end of 2020, as well as launch the brand in Europe and North America in the next few years.