Ofcom has fined BT £2.8m because subsidiaries EE and Plusnet  did not  provide more than a million customers with clear contract information before they signed up for a new deal. Ofcom said: “The company broke our consumer protection rules designed to ensure telecoms customers get clear, comparable information about the services they are considering buying.”

Bare bones BT Group MVNO Plusnet Mobile is shutting down over the coming months with customers being offered a 30-day SIM for £8 a month to switch to EE. Pusnet’s fixed broadband customers are unaffected. Plusnet Mobile sold just SIM-only plans. It is closing down so that BT’s mobile offerings are all consolidated with EE.

The network is aiming to make home phone, mobile, and broadband affordable for all

The operator also launched its text anti-spam filter last year which has blocked 200 million scam texts 

However Virgin Media and Shell Energy among the most-complained about providers

Despite a slight improvement on the previous quarter Plusnet still lead the way for complaints Plusnet has topped the Ofcom league tables for most complained fixed broadband in the UK for the first quarter of 2019. It is the second quarter in a row that Plusnet has occupied the top spot as it also led

The operator finishes last for the eighth year running

Telecoms provider continued charging for landline and broadband services, totalling more than £500,000

New entrant claims power and reputation will help it achieve its long-term aims