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BT Mobile tops Ofcom mobile complaints league for Q3
BT Mobile was the most complained-about mobile operator between April and June, according to Ofcom.
Operators
October 19, 2023
Ofcom to investigate Virgin Media contract cancellation procedures after customer complaints
Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom said; “Being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range of providers, services and packages, and
Operators
July 14, 2023
Ofcom publishes Q1 2022 complaints report with EE receiving the least complaints
The report shows the number of complaints made to Ofcom in the first quarter of 2022 per 100,000 customers
Operators
July 13, 2022
Virgin Mobile top for complaints in Q4 in Ofcom report
Meanwhile Tesco Mobile, EE and Sky Mobile among the best
Operators
May 3, 2022
Sky records strong performance in Ofcom’s latest complaints report
However Virgin Media and Shell Energy among the most-complained about providers
Operators
April 27, 2022
EE records strong performance in latest Ofcom complaints tables
However TalkTalk ranked the worst for broadband and landline complaints
Operators
February 8, 2022
Virgin Mobile tops Ofcom’s mobile complaints table
Tesco Mobile remains in top spot, this time alongside BT Mobile, Sky Mobile and EE
Operators
November 16, 2021
Vodafone struggles in latest Ofcom telecoms complaints report
However EE came top in two of the three categories for least complaints
Operators
April 30, 2021
Virgin Mobile generated most complaints in Q3 2020, say latest Ofcom figures
Complaints see quarterly rise due to increased call centre capacity
Operators
February 2, 2021
Manchester tops list for internet complaints, reveals Cable.co.uk study
However people from Dudley are the most content 
Unified Comms
December 16, 2020
Ofcom: Tesco Mobile records lowest volume of mobile related complaints for Q1
Vodafone, Three, BT Mobile and Virgin Mobile all recorded more complaints than the industry average
Operators
September 8, 2020
The ASA bans a string of EE ads following complaints made by Three
The complaints are around EE’s claims of being the best UK 5G network and for being “unbeatable” 
Operators
April 9, 2020
Vodafone tops Ofcom list for most number of complaints from customers
EE and Sky received the least complaints among broadband providers
Saf Malik
January 24, 2020
O2 extends customer complaints partnership with Ombudsman Services
Ombudsman Services also works with Three, EE, Plusnet and BT
Operators
July 23, 2019
Plusnet tops broadband complaints charts for second quarter in a row
Despite a slight improvement on the previous quarter Plusnet still lead the way for complaints Plusnet has topped the Ofcom league tables for most complained fixed broadband in the UK for the first quarter of 2019. It is the second quarter in a row that Plusnet has occupied the top spot as it also led
Operators
July 23, 2019
Ofcom report shows increasing satisfaction with mobile reception, fall in complaints
The report also examined performances of landline and broadband operators
Operators
April 30, 2019
Vodafone reacts to coming top of Ofcom’s complaints league table
It was the first time Vodafone were eligible for inclusion on broadband and landline 
Operators
February 13, 2019
Vodafone tops Ofcom complaints report
The operator had received an average of 17 complaints per 100,000 customers between January and March this year
Operators
June 28, 2017
Ofcom tells industry to “up its game” on customer service
Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)
Unified Comms
April 18, 2017
ASA slaps down Three over two ad complaints
Complaints about adverts for LG G4 across multiple platforms and for Three’s “All You Can Eat” data tariff upheld
Operators
July 27, 2016
Vodafone facing fine after Ofcom complaints verdict
Regulator found reasonable grounds to believe Vodafone had breached rules following investigation into customer complaints handling
Operators
June 6, 2016
Vodafone complaints to Ofcom more than double in year
Vodafone claims the number of complaints were due to a technical hitch when transferring customers to a new billing system
Operators
March 30, 2016
Telecoms complaints in Q3 up by a third since 2012
Ombudsman Services received over 15,000 complaints in the first nine months of this year, up five per cent from the same period in 2014
Operators
October 21, 2015
Voda continues to struggle coming last in latest Ofcom complaints chart
Tesco Mobile retains top spot as least complained-about mobile operator for three months ending June 30
Operators
September 22, 2015
EE overhauls broadband after “unacceptable” number of complaints
Operator launches “Broadband Service First” scheme and announces plans to create 500 broadband customer service roles
Operators
September 18, 2015
EE making complaints progress after overhaul
Operator says “unacceptable” failures in processes led to £1 million Ofcom fine
James Pearce
July 23, 2015
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