Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

Only half of telcos surveyed offer special tariffs for those who apply

Millions losing out telecoms discounts.

Communities.connected plans are around 50 per cent off standard business tariff prices

The ISP currently provides fibre connectivity to over half of London boroughs

Project will culminate with 5G in Newcastle Central Station by summer 2021

Considering vulnerable users is key, says communications ombudsman Jonathan Lenton (picture below) at Ombudsman Services