Telefonica-owned MVNO giffgaff is expanding into home broadband with a trial phase and is inviting up to 500 customers to test the product. The trial offers 12 months of broadband at just £10 per month, with fibre speeds of 500Mbps. Participants will also receive a £100 reward in exchange for feedback. The new service will

Three Business, the B2B arm of Three UK has reached a million customers, up from 60,000 four years ago. This means the base has increased 16 times over in four years, The network has invested £2 billion to deliver 99 per cent 4G population coverage and 64 per cent 5G outdoor coverage across 685 towns

Virgin Media O2 has launched a dedicated UK-based customer service team to handle its complex support cases (file pic). This follows Ofcom’s investigation into the hijgh level of customer complainst about Virgin Media O2 customer care and which last month announced a plan to double its investment in customer service. The company increased the number

Customer service, and other frontline roles must ensure proper standards are in place to protect every customer during every engagement writes Muj Choudhury, CEO and founder of RocketPhone Roughly half of adults in the UK are classified as vulnerable. The Financial Conduct Authority and other regulatory bodies emphasize the fair treatment of vulnerable customers as

Challenger MVNO Honest Mobile says it has signed up 100,000 users to its new Smart eSIM which automatically switches to another network when the primary signal is weak or unavailable. For £3.75 a month, the Smart eSIM works alongside a user’s main SIM, providing unlimited data on 200+ apps via EE, O2, and Three. It

Vodafone added 37,000 new consumer contract customers in Q3 of its latest financial year. However, this growth was offset by business contract disconnections and the reclassification of part of the mobile customer base to the IoT segment. As a result, the total contract customer base saw a net increase of just 1,000 in Q3. Fixed

BT has successfully defended itself in a class action lawsuit over alleged overcharging of landline customers, avoiding a potential payout of around £1.3 billion in compensation. The Competition Appeal Tribunal (CAT) ruled in BT’s favor after an eight-week trial of a class action brought by Justin Le Patourel, founder of CALL (Collective Action on Landlines).

Currys’ MVNO iD Mobile, has reached the two million subscriber milestone, adding 488,000 new subscribers in the past year.  iD Mobile, whch launched nine years ago is hosted by Three and is a wholly-owned subsidiary of Currys. It positions itself as a “value” network promoting affordability, flexibility, and a variety of features. It received ‘Great

EE has launched an eSIM service for pay monthly SIM-only mobile users. EE’s eSIM enables customers on SIM-only plans to choose their plan, select their eSIM type, and download it from the EE website or EE app. Customers selecting an eSIM-compatible device will now have the option to choose an eSIM at the point of

Vodafone is promising contract customers a new phone every year without any early upgrade fees or remaining charges. They must  exchange their existing device for an iPhone 16 or a model from its range of ‘Pristine’ refurbished phones. Under the  Vodafone Xchange scheme customers can choose a phone with 0% APR and customisable upfront costs.

Virgin Media O2 has introduced a new £10-a-month 10GB mobile plan to help people on low incomes. The 30-day rolling contract, called the O2 Essential Plan, is available to new and existing customers who receive Income-based Employment Support Allowance, Jobseeker’s Allowance, Income Support, Pension Credit, or Universal Credit. EU roaming is included at no extra

Vodafone Customer Marketing VP Frank Wiemann has joined Lyca Mobile as the Chief Marketing Officer. Wiemann will work on branding development across Lyca Mobile’s global footprint. He has around two decades of experience in the telecommunications industry and has held various senior leadership roles at E.ON, o.tel.o communications, and Vodafone in Germany, Spain, and the

eSIM Go has signed Confused.com to its Breeze affiliate partner programme. The comparison web site will now offer travel insurance customers an eSIM Go eSIM of up to 2GB of free mobile data to use in selected countries around the world . eSIM Go recently signed uSwitch as an affiliate and says there is strong

Tech protection and support company, Likewize, has invested £50 million into an innovation lab in Bristol to develop AI, Machine Learning, Augmented Reality and Natural Language Understanding technology The space is being used to develop new ways to help clients to provide better services to their customers with tec such as Virtual Presenters, using AI Avatars and Augmented

New Ofcom rules mean networks will have to send clearer roaming alerts to mobile customers from October and provide information about charges. Ofcom says the quality of information being provided to roaming customers has been inconsistent and unclear and that its research found 19 per cent of holidaymakers were unaware they could face roaming charges.

Virgin Media O2 now has 24 million mobile subscribers on both contract and pre-paid deals. The mobile base last year increased by 46,600 contract customers and 211,200 IoT and wholesale connections. The converged fixed-mobile Volt bundles also saw growth, with 1.9 million customers opting for these services. The company invested over £2 billion in 2023

Unicorn fintech Revolut has partnered with 1Global to launch an eSIM service to millions of Revolut customers offering data plans without unexpected roaming charges in over 100 countries. 1Global is the new brand for Truphone, The partnership allows Revolut customers to install the eSIM and top up their data plans in their Revolut app whenever

Vodafone UK has reported a 5.2 per cent increase in service revenue in its latest quarterly financial update, demonstrating strong performance across both its Consumer and Business segments. The mobile sector witnessed an addition of 18,000 contract customers, attributed to robust seasonal trading and an improvement in consumer contract retention by 0.8 percentage points year-on-year.

Samsung Electronics UK has appointe ex-Nike and Amazon executive  Deborah Honig as its first-ever Chief Customer Officer. She spent the first part of her career as a management consultant at McKinsey where she was part of the consumer practice and advised global businesses on strategy, marketing and commercial leadership.   Honig has worked for Nike, Amazon,

Ofcom has fined utilities supplier Shell Energy £1.4 million today for neglecting to remind over 70,000 phone and broadband customers to review their contracts or inform them about potential savings through new deals.

Some Tesco Mobile customers who pre-ordered a new iPhone 15 or 15 Pro from were left disappointed and angry by a system glitch that prevented them from finalising their orders. A Tesco Mobile spokesperson said: “We are aware of an issue fulfilling a small proportion of Apple iPhone 15 and our team is working hard

EE plans to upgrade its home broadband service next year with a next-generation home broadband router supporting Qualcomm’s Wi-Fi 7 technology.

SIM and calling card distributor GK Telecom is launching an eSIM data-only service on Monday (9/11) that will allow its subscribers in 210 countries to earn unlimited commissions simply by sending their friends and followers a unique invitation QR code.

Network operators will need to develop more ways than just QR codes and make it easy to transfer an eSIM from one device to another to maximise the potential of eSIM growth.

Battery issues topped the poll of the most common device problems people would like fixed (33 per cent) closely followed by slow running (28 per cent) and microphone, speaker and camera issues (21 per cent). So says a survey of 2,000 UK adults carried out by OnePoll in July for Vodafone to mark the launch

Three’s business customer base surged by 86 per cent to half a million business customers compared with a year ago and the network now has a total active customer base of more than 10.5 million people, up by 661,000 a year ago.

Vodafone is covering every phone on a monthly Evo contract for free warranty repairs as long as the customer has it and free replacement of a drained battery for up to three years of ownership.

Successfully bringing together Vodafone and Three customer records and packages will be key for ensuring that billing and services continue as normal for customers says Harry Dougall, CFO and founding partner at Sagacity The Vodafone-Three deal is the latest in a long line of telco Mergers and Acquisitions  including the high-profile Virgin-O2 merger which happened

Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom said; “Being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range of providers, services and packages, and

Three has the best customer service average response times of just 47 seconds according to Ofcom’s latest annual customer service report

Vodafone, Three and BT have accused Virgin Media O2 of confusing customers with “misleading and incorrect information and chasing publicity with sensationalist headlines”.

  Ericsson’s Germany managing director Daniel Leimbach has also taken the role of Head of the Customer Unit Western Europe for customers in Germany, the Netherlands & Switzerland. The three countries have 3.300 Ericsson employees supporting key customers Deutsche Telekom, Vodafone, Telefónica, Swisscom, KPN and T-Mobile Netherlands. His task will be to turn Ericsson innovations

Misplaced loyalty means many consumers are willing to pay more to be on a top-tier mobile network rather than a lesser-known MVNO.

Former William Hill CEO Ulrik Bengtsson has joined Virgin Media O2 as chief operating officer. He replaces Jeff Dodds who has taken a CEO position at another company and will leave in the summer. 

Virgin Media O2 UK says consumers are being “swindled” by networks charging for phones they have paid for. But Vodafone calls this claim ‘incorrect and misleading’ Virgin Media O2 says UK consumers are spending millions of pounds buying their smartphones twice over”.  “Three of the four UK mobile network operators EE, Vodafone, and Three, are

Tesco Mobile has extended its free Home from Home roaming package to the end of 2023 for all its customers travelling in 48 countries across Europe and beyond at no additional cost. Rachel Swift, Tesco Mobile Chief Customer Officer, said: “For the whole of 2023, our customers can continue to tap into their UK allowances for free

Crowd movements analysed last year by O2 Motion diagnostics 

Unlimited texts and voice calls for all customers who are moved to O2 from next month.

By Lyca Mobile Chairman, Allirajah Subaskaran As 2022 draws to a close, it marks two and a half years of financial struggle for many. A result of the pandemic, staff layoffs and the recent conflict in Ukraine, the cost of living crisis has well and truly bitten. Value for money has once again been thrown

Throughout December, Priority members can benefit from a range of offers to help with Christmas shopping

The new offer builds on an existing partnership between BT and Barclaycard Payments which started in August 2022

Brits could save an average of £7 per person per month with Sky Mobile due to the ability to roll spare data

There was a 28 per cent year-on-year increase in money returned to customers

Sylwia Kechiche, Principal Analyst at Ookla, discusses the topic of consolidation and how it may impact consumers if network convergence is carried out incorrectly

There are now one million customers on converged ‘Volt’ bundles less than a year since it launched

The announcement comes following Ofcom’s recent UK Home Broadband Performance report revealing Virgin Media’s M125 package offers download speeds twice as fast as the UK average and the M250 is four times faster than the UK average

The milestone means around a fifth of Virgin Media O2’s broadband customers are taking a Volt package

Bastion to administrate complimentary policy included with every phone sale

BT has collaborated with ServiceNow and Dynatrace for a better management of services, with the latter now being BT’s sole provider of full stack observability across its entire estate

This smart home and cyber security expansion comes after a survey revealed that over 12.7 million UK consumers plan to take up a smart home security product in the future and around 80per cent of UK consumers are worried about their digital identity being stolen

TalkTalk in the race of taking over BT after customers prioritise less expensive internet alternatives

Over 10,000 tickets to give away for customers who buy any new and refurbished phones on Mozillion

Customers can set up monthly debits to top up their phone monthly

The offer is available for four days only

But analysts are sceptical of any real innovation

The survey revealed that 36 per cent of Brits have never switched providers

Only half of telcos surveyed offer special tariffs for those who apply

With the cost-of-living crisis affecting consumer spending, EE and the Money Adviser Network have teamed up to support customers

The new SIM plan is available until November 7

Switch Up will be automatically included for O2 customers on a Plus Plan at no extra cost

Its 5G network coverage now covers 56 per cent of UK population across 3,300 sites

Revolut is a UK based fintech founded in 2015 which offers banking services

Details were unveiled at its global headquarters in London to mark the opening of its ‘Aurora’ customer innovation showcase

Those who switch to Three will receive their cashback through a pre-paid MasterCard, which can be spent online

Out-of-contract customers are overpaying on pay-monthly rolling mobile contracts that costs 430 per cent more than the best value SIM-only offers

New and existing customers are eligible for the new plans

Users won’t need to remove their phone from the case to charge it as the case is fully QI wireless

Customers can access new offers and a brand new plan to choose from with more data for less

The deal is an addition to existing benefits for pay monthly mobile customers such as 10 per cent off broadband, a free 20GB data boost and the option to add Apple Tv+ 4K to their plan.

Customers with O2 can use existing data allowance up to 25GB when roaming in Europe

Apple users will benefit from these 5G plans next year, the MVNO confirmed

The app is available to download on Apple, Android and Huawei devices

The service will enable consumers access to parts, tools and manuals

Customers can access their latest rewards through the Priority app

Customers can also buy the accessories from Amazon or Atom Studios website

At least 110 customers were ‘slammed’ by the two firms according to Ofcom investigation

Analysts tip Volt to spearhead the telco’s convergence plans

A digital-first mindset is the key to customer retention for telcos says Hamish White, CEO of telecommunications software provider Mobilise

Revenue up 5pc

Customers will be able to access 24/7 priority access to Apple experts via chat or phone, plus more

NB-IoT offers numerous benefits over utilising mobile networks

‘Spatial Insights’ is a new video analytics and AI technology

General sale will begin April 30

The distributor is aiming to expand its offering in the custom installation market

Industry reports highlight the growth of mobile messaging apps

Communities.connected plans are around 50 per cent off standard business tariff prices

Network’s customer base grew to 36.2 million connections in full-year results

O2 reportedly identified billing issues in 2011

The service is available from today

The new customer contact centre is expected to open in April

The acquisition is set to help Brightstar expand its device protection offering 

More data for contract and PAYG customers as well as DfE partnership

MNO’s Support Twitter page says eSIM support is coming in ‘early 2021’

Offer available through VeryMe on MyVodafone app

Technology is already ‘proven at scale’ in the US, says Mobile UK

One in four disabled people have trouble managing apps on their smartphones

BT broadband customers can purchase Xbox Series X | S through their MyBT account from today 

CEO Jansen calls results ‘in line with expectations’

A few months since high-street stores reopened, Mobile News visited outlets of the UK’s four mobile operators to find out how they’re getting on and what methods they’re using to keep customers safe