Tech protection and support company, Likewize, has invested £50 million into an innovation lab in Bristol to develop AI, Machine Learning, Augmented Reality and Natural Language Understanding technology The space is being used to develop new ways to help clients to provide better services to their customers with tec such as Virtual Presenters, using AI Avatars and Augmented

  Ericsson’s Germany managing director Daniel Leimbach has also taken the role of Head of the Customer Unit Western Europe for customers in Germany, the Netherlands & Switzerland. The three countries have 3.300 Ericsson employees supporting key customers Deutsche Telekom, Vodafone, Telefónica, Swisscom, KPN and T-Mobile Netherlands. His task will be to turn Ericsson innovations

Mobile network operators must get coverage, capacity and customer experience spot on in order to succeed says Brian More O’Ferrall, MNO director and wholesale finance director at BT Wholesale 

The acquisition is set to help Brightstar expand its device protection offering 

However Tesco Mobile achieved the best scores for the mobile measures 

It follows BT moving into the high-street last year in over 600 stores

Following AO World’s takeover of Mobile Phones Direct, both brands will play a key part in its future

Tesco and giffgaff customers most likely to recommend providers to friends while Vodafone and Virgin Media rank worst out of networks  Customers are more likely to recommend Tesco Mobile and giffgaff to a friend, however people are less likely to recommend friends to join Vodafone or Virgin Mobile. Vodafone and Virgin Media performed particularly badly […]

Virgin Media had the most satisfied customers

Service affected the 150 hotline and MyEE webpages which allows bill and data monitoring on phones

The operator has also unveiled a new prepay bundle allowing any unused data, minutes and texts to be used in the following month

Customers can speak in Welsh either on the phone or in-store

Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)

The operator will fill up call centres in North Tyneside, Methyr Tydfil, Darlington, Greenock, Plymouth and Doxford EE is recruiting 800 contact centre advisors in ambitions to lead customer service in the UK mobile industry. The operator will fill up call centres in North Tyneside, Methyr Tydfil, Darlington, Greenock, Plymouth and Doxford. Of the 800 new employees,

Operator adds 600 new customer service advisors and 72,000 extra hours of training

Kent-based dealer named “ultimate front-line team” in telecommunications category at ninth annual Stevie Awards

Business communications provider’s ‘Customer Focus’ workshops recognised, which have attracted more than 300 employees since launch in May