Mobile and broadband customers are finding more to smile about with smaller providers, according to the latest report on Customer Service from Ofcom. The regulator’s annual review of telecoms service quality revealed that companies outside the big four mobile networks—EE, O2, Three, and Vodafone—are scoring impressively on customer satisfaction metrics. Tesco Mobile and giffgaff lead

TalkTalk Wholesale Services has rebranded as PlatformX Communications (PXC) and combined its Virtual1 and TalkTalk’s Wholesale Services and national network into the UK’s largest independent wholesale telecoms platform. PXC has been operating as an independent company within TalkTalk Group since March 1st. CEO Tom O’Hagan (main pic )commented: “The launch of our new company and

TalkTalk Group says it expects some redundancies in corporate functions as it demerges its main operating businesses into three standalone companies. These will be the B2B Wholesale Platform, TalkTalk Consumer, and TalkTalk Business Direct. The new companies will become operationally separate on November 1, and legally separate from March 1, 2024. Each division will be

TalkTalk and Gamma have signed h new three-year deal to support connectivity services.  The two companies have worked together since 2002 and the new agreement lasts util April 2026. The previous three-year contract provided growth in ethernet additions for TalkTalk’s business wholesale arm. TalkTalk continues as the main sponsor for Gamma’s Gammaverse and GX: Frontiers

BT Mobile was the most complained-about mobile provider in the first three months of the year says Ofcom. Customers complained mainly about issues with changing providers and how their complaints had been handled. Sky Mobile, Tesco Mobile, and EE attracted the fewest number of complaints during Q1.

Horsham based TAL manage a range of broadband products for large and small brands

The news arrives three months after revelations that TalkTalk had been approached by many other rivals including Vodafone and Sky

However Virgin Media and Shell Energy among the most-complained about providers

The new broadband offering is available from March 8

However TalkTalk ranked the worst for broadband and landline complaints

Dunlop will lead TalkTalk’s full fibre rollout 

The scheme offers jobseekers free uncapped broadband for six months

Demand has grown for customer orders despite the Covid-19 pandemic

UK businesses and employees seem overwhelmingly in favour of the hybrid working model, according to TalkTalk

Reputational scores slump according to analysis company

Ruth Kennedy takes on the newly created role

Vodafone also performed below the industry average across fixed line broadband and landline complaints

Any takeover needs the approval of TalkTalk founder and biggest shareholder Charles Dunstone

However Tesco Mobile achieved the best scores for the mobile measures 

Majority of reported issues are from those living in the North East of England

Olson-Chapman served over 10 years with TalkTalk

Kelley engaged in a number of hacking activities and also blackmailed individuals 

The new scheme could see customers benefit from £142m in payments, says Ofcom

The Salford office replaces previous offices in the North West of England in Warrington and Irlam

Virgin Media customers are most likely to experience a problem with their broadband over the last 12 months with issues affecting seven out of 10, according to a Which? survey. The survey was held with 7,035 customers from June to July this year. It found the most common problems were price increases, slow speeds, connections

The deal was announced only last week and followed Daisy CEO Neil Muller’s departure from the company

Daisy will take control of 80,000 clients from TalkTalk from July 2018

Virgin Media had the most satisfied customers

The average person misses one important phone call per month when ignoring landlines

Tesco Mobile customers had the highest levels of satisfaction compared to the mobile sector as a whole (96 per cent)

Bird was TalkTalk director of operations between April 2014 and November last year

  This is according to the regulator’s most recent Connected Nations report published today (December 16)

Ofcom claims the proposals would boost competition and speed the rollout of fibre broadband across the UK

Each company is campaigning for Ofcom to cap the amount of available spectrum each operator can hold at 30 per cent

The broadband giant announced its intentions to enter the mobile space at the start of last year

Information Commissioners Office rules incident last October, which saw the personal details of more than 150,000 customers accessed, could have been stopped

Yearly revenue at the operator grew 2.4 per cent to £1.83 billion

Claims to be the first broadband provider to offer a combined monthly price

Figures from Kantar show 3.2 per cent jump for broadband provider after customers had flocked from it following October’s cyber attack

Quad-play provider claims to be first telecoms firm to allow customers to use their voices for passwords when contacting call centres

Its first 4G SIM-only plans range from £8 per month with 1GB of data – the cheapest available in the UK

Customers on SimplyBroadband and Essentials TV, broadband and calls packages will receive 100 minutes of calls, 250 texts and 200MB of data a month for free

Broadband provider faced trade loss of £15m plus “exceptional costs” estimated at £40-45m as a result of the October hack, according to its latest financial results

The employees are accused of stealing customer data and using it to conduct phone scams

Broadband provider’s share of the sales fell quarterly from 13.4pc in Q3 to 9pc at end of 2015

Quad play provider will launch range of offers from December 23, with most running until February

Police arrest man in Llanelli, Wales on suspicion of blackmail following attack on telecom provider’s website on October 21

From December 1, all four million plus customers will be able to add TV, mobile, landline or broadband bundles to their existing package for free

Broadband provider’s investigation has found number of accounts accessed in hack was much lower than first thought

16 year old arrested in Norwich as MPs launch inquiry into cyber security following recent attacks on firms including TalkTalk and Vodafone

Met police say boy has been arrested in County Antrim following cyber attack on quad-play provider last week

Dido Harding has revealed the individual or group claiming to be behind the cyber attack on it has contacted her looking for money

Four million customers of broadband provider at risk after it was hit by second major cyber attack within the last year

Broadband provider said launch of “all-in” 3G SIM had boosted SIMO sales in three months up to June 30

It is offering the Huawei Ascend Y210 from £1.25 on contract and the Huawei Ascend G510 from £2.50 on contract

Around 150,000 people signed up to the on-demand TV service in the first three months of the year

The TV, broadband and phone provider was found to have breached Ofcom policy in two telemarketing campaigns

YouView name is too similar to registered YOUR VIEW, according to trade mark holders Total

Huawei’s latest entry level smartphone will be available from TalkTalk next month from £10 on contract