Virgin Media O2 has launched a dedicated UK-based customer service team to handle its complex support cases (file pic). This follows Ofcom’s investigation into the hijgh level of customer complainst about Virgin Media O2 customer care and which last month announced a plan to double its investment in customer service. The company increased the number

Virgin Media O2 is offering free 4G phones and discounted upgrades to people in the Durham area whose 3G devices will no longer receive service from April 2. To minimise disruption, the company is offering free 4G-ready devices to vulnerable customers and discounted upgrades to others in the area who still rely on 3G technology.

Virgin Media O2 plans to spend £700 million this year improving all aspects of its network. Around £2 million every day will be spent on improving reliability, speed, and coverage to meet increasing demand, with mobile traffic having more than doubled in the past five years. The investment is part of Virgin Media O2’s wider

Virgin Media O2 has 23.2 million mobile connections across its contract and prepaid services, with 850,000 new connections added in 2024 across its O2, Giffgaff, and wholesale partners, including Sky Mobile and Tesco Mobile. The company’s contract base now stands at 15.8 million , with 16,000 net additions in Q4 , marking a return to

Virgin Media O2 has a reputation for providing customers with excellent products, writes Lutz Schüler, Chief Executive, Virgin Media O2. Whether it’s offering ultrafast gigabit broadband right across our national network, rewarding our customers with exclusive access and perks through Priority, or delivering innovative mobile offers like inclusive EU roaming, our customers rightly have high

Virgin Media O2 will offer more than 100 apprenticeship opportunities this year, with starting salaries of at least £22,500 and some roles paying up to £35,000. The schemes are open to applicants of all ages and are offered as permanent positions, providing job security once the fully funded training is complete. Roles will be available

The phase-out of Virgin Media O2’s 3G network could generate electronic waste worth £13m, including £10.3m from just 146 kilograms of gold, according to new research from BusinessWaste.co.uk. The analysis highlights the environmental and economic implications of decommissioning legacy network technologies, with millions of devices rendered obsolete and valuable raw materials at stake. The report

Durham will be the first location to lose Virgin Media 3G coverage in the company’s transition toward more reliable 4G and 5G announced in 2023. Vodafone, Three, and EE have already completed the switch-off, with O2 the last mobile network operator left to turn its 3G network off.  The switch-off is expected to have minimal

Virgin Media O2 has been rated the top national broadband provider in the UK by Opensignal. It secured first place in four out of five award categories, based on billions of daily measurements from over 100 million devices assessing mobile and broadband performance globally. Opensignal specialises in measuring and analysing mobile network performance and user

Move over, EE Experience—there’s a new retail sheriff in town. Virgin Media O2 has launched its new flagship store at Westfield Stratford City, which, at nearly 5,000 square feet, is claimed to be the largest telecoms retail space in the UK. Westfield Stratford City is one of Europe’s busiest retail destinations, drawing 50 million visitors

Around Virgin Media O2 350 employees from the current Bellshill office will relocate three miles away to new luxury offices at Maxim Park, in Lanarkshire, 20 minutes from Glasgow. Maxim Park was selected for its amenities, transport links, and community environment. The new office will serve employees across departments including network expansion, technology, and operations.

Former Virgin Media O2 Head of SMB Sales Angie Ablard Simpson has joined secondary market refurbisher urMobile as director of channel develoment. Her first project is launching a trade portal within called ur Business for buying and trading handsets which is now open, The UR Business portal offers account holders the ability to manage orders,

Tesco Mobile Chief Customer Officer Rachel Swift has joined Virgin Media O2 as Brand and Advertising Director to lead brand strategy, loyalty, sponsorship and partnerships, and advertising, Her appointment marks a return to O2 where she was brand and creative Director for two years.. She has also held similar positions at John Lewis and Marks

Virgin Media O2 has introduced a new £10-a-month 10GB mobile plan to help people on low incomes. The 30-day rolling contract, called the O2 Essential Plan, is available to new and existing customers who receive Income-based Employment Support Allowance, Jobseeker’s Allowance, Income Support, Pension Credit, or Universal Credit. EU roaming is included at no extra

Vodafone and Virgin Media O2 have reached a new agreement for Cellnex UK to provide them with tower infrastructure and associated services. Cellnex is a European and UK independent owner and operator of wireless telecoms infrastructure. It manages more than 138,000 sites in 12 European countries, mainly in Spain, France, the United Kingdom, Italy, and

Virgin Media O2 supports the merger of Vodafone and Three and said it  would be “a positive step for investment in the UK’s digital infrastructure.” The affiirmatiom was made by Lutz Schüler,CEO of Virgin Media O2 announcing the networks Q2 financial performance.  Virgin Media O2 and Vodafone UK have a new, long-term mobile network sharing

Virgin Media O2 will be deploying temporary wheeled masts at 29 festivals and special events and at 12 holiday destinations this summer. The temporary masts, known as Cells on Wheels (COW), are powered by a hydrotreated vegetable oil solution expected to save 300 tonnes of carbon dioxide equivalent. The network says this is around the

EE provides the best mobile experience by a major operator, according to tests by Global Wireless Solutions. Virgin Media O2 was the top provider when combining mobile and broadband experience, followed by Sky Mobile, EE, Vodafone, and Three. EE performed best in most test categories, including reliability, video streaming, and latency. In terms of throughput,

and Virgin Media O2 have entered a long-term network-sharing agreement to enhance rural connectivity  The agreement builds on the existing collaboration between Vodafone UK and Virgin Media O2, including the Shared Rural Network initiative, to deliver quality mobile coverage in hard-to-reach areas across the UK. “With this agreement and our merger with Three, we will

Virgin Media O2 and environmental charity Hubbub are running a PR campaign to urge people to hand in their unwanted phones to the Community Calling scheme so the devices can be redistributed to people in need. Community Calling was established in 2020 in response to the pandemic to provide smartphones to help people who couldn’t

Virgin Media O2 has used a helicopter to deliver three new 4G mobile phone masts to the remote Uist islands in the Outer Hebrides as part of the £1bn Shared Rural Network programme. Uist is a group of six islands that are part of the Outer Hebridean Archipelago, which is part of the Outer Hebrides

Two former Virgin Media executives have masterminded the acquisition of Vodafone Spain for £4.26 billion (€5bn). Zegona, the company set up in 2015 by former Virgin Media executives Eamonn O’Hare (main pic) and Robert Samuelson, has completed its reverse takeover of Vodafone Spain. Zegona was set up with the objective of investing in businesses in

Virgin Media O2 Business has struck a deal with the government procurement organisation to supply the public sector with a full range of digital services with discounts. The network, along with the Crown Commercial Service, has signed a Memorandum of Understanding aimed at accelerating the replacement of legacy technology with new digital solutions across government

Hits 150 sites as part of its Shared Rural Network rollout. The Isle of Eigg, a community-owned island in the Hebrides, has beome the 150th site to benefit from improved mobile connectivity after Virgin Media O2 used helicopters, boats, and off-road vehicles to deliver and install a new 4G mast on the island. The SRN is

Stop the Smartphone Swindle: One year of calling for a fairer deal for consumers Rob Orr, Chief Operations Officer, Virgin Media O2 One year ago, we launched the ‘Stop the Smartphone Swindle’ campaign to demand fairer mobile contracts for consumers. We exposed how millions of people across the country are paying for phones they already

Virgin Media O2 is using the Starlink constellation of low earth orbit satellites  to boost mobile services in most remote locations as part of the Shared Rural Network programme. Starlink’s LEO satellites will connect to phone masts unreachable with fibre optic cables or microwave to give connectivity to more rural communities. The Starlink mobile backhaul

Virgin Media O2 Business is to provide the Office for National Statistics (ONS) with anonymised data about population dynamics, travel patterns, and other movement trends. Network insights from Virgin Media O2 Business’ anonymised and aggregated data service, O2 Motion, will be available on the Integrated Data Service (IDS). This is the ONS’s data sharing service which

Virgin Media O2 and environmental charity  Hubbub, are providing more than 500 used tablets and smartphones to people in need. The equipment is financed by a £400,000 device lending scheme organised by the Tech Lending Community Scheme, established in 2022, aims to provide used devices to people in need, while also giving tech a second

Virgin Media O2 has activated its 5G Standalone network in 14 cities promising broader coverage, increased bandwidth, and reduced latency. Recent Samsung Galaxy phones and Sony Xperia devices are supported. ,But iPhone owners will not be able to access the service as Apple hasn’t released the necessary software updates. Cities covered are: Manchester, Liverpool, London,

Virgin Media O2 and its shareholders Liberty Global and Telefónica are to challenge BT Openreach with their own net network company called NetCo to build fibre network infrastructure. The venture is ley to Virgin Media O2’s ambitious plan to upgrade 16 million homes across the UK to full fibre as a major competitor to BT’s

Virgin Media O2 now has 24 million mobile subscribers on both contract and pre-paid deals. The mobile base last year increased by 46,600 contract customers and 211,200 IoT and wholesale connections. The converged fixed-mobile Volt bundles also saw growth, with 1.9 million customers opting for these services. The company invested over £2 billion in 2023

Virgin Media O2 has installed its 100th site under the £1 billion Shared Rural Network (SRN) programme. The SRN  initiative is a partnership between the Government and mobile network operators aimed at extending 4G coverage to 95 per cent of the UK by the end of next year.. Nearly 80 of the sites are in

Virgin Media O2 has partnered with with fraud call prevention company Hiya to give the network’s customers free AI-powered spam-fighting tools and advanced caller identification services across its network to protect against fraud. The initiative uses Hiya’s Adaptive AI technology to flag suspected spam calls or and block fraudulent ones, by preempting potential fraud before

Virgin Media O2 and Tesco Plc have renewed their Tesco Mobile joint venture for another 10 years to continue the partnership which has been in place for 20 years. Tesco Mobile now has a customer base of over 5.5 million users. Lutz Schüler, CEO of Virgin Media O2, commented “ “We have enjoyed great success

Virgin Media O2 is upgrading its 4G network and rolling out of new 5G services across 55,000 rural postcodes.

Virgin Media O2 chief commercial officer Rob Orr (main pic) has taken over as chief operating officer to replace Gareth Turpin who has left the business.

Vodafone has forced Virgin Media to withdraw an ad that claimed “Get the fastest WiFi Guarantee of any major provider”. Vodafone complained to the Advertising Standards Authority that the ad, which ran in July, was misleading and could be not be substantiated. The ASA agreed and ordered Virgin Media to pull the ad and ensure

Virgin Media O2 technical geniuses have developed 5G-connected drone that gets a signal from low-earth orbit satellites to help search and rescue teams in remote areas.

Virgin Media O2 is designating 1,600 stores as National Digital Inclusion Hubs which will offer 25GB of free O2 data to low-income households.

Virgin Media O2 has bolstered 4G coverage in Skegness by installing small cells on streetlights, in collaboration with its technology partner Ontix. Skegness draws approximately two million holiday visitors annually. Virgin Media O2 collaborated with Ontix and Lincolnshire County Council to pilot small cells, aiming for a cost-effective and adaptable approach to enhancing capacity—a tactic

O2 stores will be offering free O2 data, texts and calls for up to a year to homeless people and those in povert who meet the qualifying criteria.

Virgin Media O2’s mobile contract base put on 50,000 new users in the third quarter of the year to a total of 16.1 million with monthly consumer contract churn remaining low at one per cent. 

Virgin Media O2 is selling a 16.7 per cent stake in mobile tower joint venture Cornerstone to infrastructure fund GLIL Infrastructure for about £360 million.

Virgin Media O2 and Ericsson are to provide a 5G standalone private network to venues hosting a national BBC Children in Need charity games tournament

Virgin Media O2 is trialling a rural project to help farmers protect their and other property from theft as well as monitor livestock movements and whether gates are open or closed.

Virgin Media O2 will start a phased 3G shutdown in 2025 in line with Government and industry edicts that all networks have to shut down 3G by 2033.

Consumer advice organisation Which? has urged Ofcom to investigate Virgin Media’s impending contract terms that allow it to raise broadband bills by “unlimited sums” from next April

Virgin Mobile’s planned job cuts of 2,000 people by the end of the year is just the start of  further cost cutting measures across the industry.according to top telco analyst Paolo Pescatore.  Some people have already left the business. The number of redundancies includes some changes already announced internally. Some jobs are in consultation and

Ofcom has opened an investigation into Virgin Media following complaints from customers that the company is making it difficult for them to cancel their services. Ofcom said; “Being able to switch provider easily is an important part of a competitive market. Telecoms customers can choose from a wide range of providers, services and packages, and

Virgin Media O2 has been named the best network in the UK for combined connectivity experience, according to mobile network benchmarking specialist GWS. GWS collects data from 17,500 local markets in 25 countries and collects more than 54 million data points collected daily from mobile consumers  For thee statistics it collected data over six months

Virgin Media O2 is to build or upgrade30 masts in Caithness, Sutherland and Easter Ross, as part of the Shared Rural Network program.

Virgin Media O2 has commissioned its 50th site as part of the £1 billion  Shared Rural Network (SRN) programme.

Virgin Media O2 added 297,000 mobile connections during the first three months of the year. This includes connections from wholesale customers such as Sky Mobile.

Vodafone, Three and BT have accused Virgin Media O2 of confusing customers with “misleading and incorrect information and chasing publicity with sensationalist headlines”.

Former William Hill CEO Ulrik Bengtsson has joined Virgin Media O2 as chief operating officer. He replaces Jeff Dodds who has taken a CEO position at another company and will leave in the summer. 

Virgin Media O2 UK says consumers are being “swindled” by networks charging for phones they have paid for. But Vodafone calls this claim ‘incorrect and misleading’ Virgin Media O2 says UK consumers are spending millions of pounds buying their smartphones twice over”.  “Three of the four UK mobile network operators EE, Vodafone, and Three, are

  Virgin Media O2 has begun a £2 million three-year strategic partnership with Good Things Foundation, to help disadvantaged people across the UK get online and gain vital digital skills. Earlier this month, Virgin Media O2 announced that it is enabling more people than ever to sign up for its social broadband tariffs, Essential Broadband and Essential Broadband

Latest 4G and 5G tech to improve connectivity throughout UK

Swings and roundabouts for gigabit-connected experiment

New offices will be near Vodafone Group London HQ Virgin Media O2 is moving to a new state-of-the-art UK headquarters in Sheldon Square, Paddington Central (above). This announcement comes as Virgin Media O2 reports its 2022 financial results – its first full-year results since the business was formed on 1 June 2021. The full-year figures

But the converged comms giant says it has no plans to make a bid

Crowd movements analysed last year by O2 Motion diagnostics 

The partnership is with the British Heart Foundation  Virgin Media O2 is installing defibrillators in 200 stores throughout the country. The equipment is being registered on BHF’s National Defibrillator Network, The Circuit, which enables 999 call handlers to quickly direct paramedics to nearby stores in an emergency.  Virgin Media O2 will also be installing video

Mobile traffic was up 36 per cent year-on-year

The company continues to invest billions of pounds in upgrading UK connectivity, which has created jobs and numerous partnerships to support local digital programmes

First network to achieve Carbon Trust certification 

Throughout December, Priority members can benefit from a range of offers to help with Christmas shopping

Working with Big Issue Group is part of Virgin Media O2’s wider commitment to tackle data poverty, along with partnering with Good Things Foundation to create the National Databank

The new NHCS core is being rolled out across the UK, and is based on dedicated switched Ethernet technology delivered over an optical platform

Its ‘Project Lightning’ network expansion programme means ultrafast broadband, TV and phone services can reach more residents and small businesses

Some of these deals continue until December 7

Two million UK households are at risk of digital exclusion- which may be worsened by the cost of living crisis

There are now one million customers on converged ‘Volt’ bundles less than a year since it launched

The announcement comes following Ofcom’s recent UK Home Broadband Performance report revealing Virgin Media’s M125 package offers download speeds twice as fast as the UK average and the M250 is four times faster than the UK average

The research reveals how tech and connectivity can help medium businesses of 11-249 people adapt during tough financial times

The milestone means around a fifth of Virgin Media O2’s broadband customers are taking a Volt package

The UK is known to produce the most electrical waste, and as per the Waste Electrical and Electronic Equipment (WEEE) forum’s global report, 5.3 billion mobile phones will be thrown away this year and e-waste will grow to 74 million tonnes a year by 2030

The study suggested that 45 per cent of gig-goers would opt out of going to a concert if they couldn’t take photos or videos because they worried their battery would die

The trial explores how connectivity can provide key support to emergency services so they can respond quickly, decisively and efficiently to hikers stranded within the park

Network traffic increased above average, reaching a peak of 40 per cent

Residents of London Borough of Tower Hamlets can access these 4G bus shelters

Over 2000 company volunteers will offer free digital skills training across the UK

Brits say that a lack of digital skills have prevented them from scheduling medical appointments, earning pay raises, getting high-paying jobs, or finding deals to save money

Virgin Media O2’s extended services to help struggling families doesn’t eat into mobile data allowances

Social tariffs to be as low as £10.93 per month for 15Mbps fibre broadband after VAT cut

The offer is available for four days only

Offers are exclusive to Virgin Media and O2 customers

Unlimited data tariff among offers.

Former BT employee Lee will join Voneus as it aims to double its customer footprint by 2023

Customers can use Virgin Media’s revamped Connect app so users can check the WiFi strength in each room with a ‘home scan’ functionality

The company has also successfully trialled the use of recycled aggregate to minimise environmental impact of its fibre rollout

The Bigger + Sports bundle offer is available between August 1 and September 30

The new fibre venture and Virgin Media O2’s existing network will offer more wholesale choice to other UK operators

The National Databank was founded by Virgin Media O2 and Good Things Foundation and provides free mobile data, texts and calls for those eligible to receive

At no additional data cost, Virgin Media O2 users can access National Debtline, Business Debtline, Turn2us, Debt Advice Foundation and National Energy Action

The news arrives three months after revelations that TalkTalk had been approached by many other rivals including Vodafone and Sky

New customers can enjoy a range of deals throughout July

Customers of all four MNOs will be able to use 4G and 5G mobile coverage on the London Underground by 2024

The trial is a collaborative development between South London and Maudsley NHS Foundation Trust, NHS Digital, Virgin Media O2 Business, Bruhati and Nokia and will test a number of use cases